8. April 2021 DirkW

Centurylink Master Services Agreement

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For questions that have nothing to do with CenturyLink`s wholesale products and services, call 800-899-7780. You can also contact Wholesale Customer Contacts for other wholesale customer contacts in CenturyLink. 9.5 Guidelines for Acceptable Use and Data Protection. The customer must comply with an applicable usage policy („AUP“) for services purchased under this contract and CenturyLink`s privacy policy, which is available under www.centurylink.com/aboutus/legal/privacy-policy.html. Unless otherwise stated in a service facility, the corresponding UPA is available under www.level3.com/en/security-law-enforcement-and-acceptable-use-policy/acceptable-use-policy/. 7.6 Conflicts. If there is a conflict between the provisions of the service schedules, the order of priority will be: the service exposure, the RSS or ISS, the terms and conditions of the agreement, SLA, SOW (if any) and the order form, if any, and then all other documents that have been attached to the agreement or expressly included in the agreement. „ISS“ means CenturyLink`s information service plan, integrated by this reference and under: www.centurylink.com/tariffs/clc_info_services.pdf .. „has been published. RSS“ means, as is the case: CenturyLinks Rates and Services Schedules included in this reference and published on www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_2.pdf for CenturyLinks International`s RSS and www.centurylink.com/tariffs/fcc_clc_ixc_rss_no_3.pdf for CenturyLinks Interstate RSS. The term „tariff“ includes, if applicable, centurylink rates, price schedules, price plans, administrative guidelines, catalogues and schedules, which are included in this reference and published at www.centurylink.com/tariffs. 2.1 Description.

The voice service consists of internal distance distances, Domestic Toll Free (including functions), domestic virtual network service („VNS“), national worldcard® and national directory support services. Domestic Long Distance Service is available both intergovernmental and intrastate through disconnected and dedicated facilities. The free service is also available through special facilities or facilities. CenturyLink is invited by the Federal Communications Commission (FCC) to indicate in this service exhibit that the customer is prohibited from using a free telephone number or other telephone number that is advertised or widely understood as free, in a manner that would be contrary to FCC Rule 47 CFR 64.1504. Directory Assistance offers a rate to Service Voice customers in the country. For Outbound Long Distance: a) In accordance with the Federal Trade Commission („FTC“), telemarketers are required to provide their telephone number to caller identification services. Therefore, all telemarketers using CenturyLink commercial services are required to provide CPN/Pseudo-CPN under the following rules: IF A TELEMARKETER IS NOT USED WITH A NUMBER FOR THIS PURPOSE, THEIR BILLING TELEPHONE NUMBER IS USED COMME TRUNK GROUP`S CPN; and (b) Federal do-not calls rules require companies that conduct telemarketing operations or make telephone calls to comply with the requirements of the 47th F.F.R.

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